At jilibb, your privacy matters. This Privacy Policy explains what personal information we collect from Filipino players, how we use it, and the steps we take to keep it secure. By registering an account or using any part of the platform, you agree to the practices described on this page. If you have questions, our FAQ page covers common privacy-related queries.
When you register and use the jilibb platform, we collect certain personal information that is necessary toprovide you with a safe, fair, and fully functional gaming experience. This includes information you provide directly during registration — such as your full name, date of birth, email address, and mobile number — as well as information generated through your use of the platform, such as login activity, transaction history, and device details. We also collect identity verification documents when required to confirm that you meet the minimum age requirement of 21 years old and that your account details are accurate. All data collection is carried out for legitimate purposes directly related to operating the platform and complying with applicable regulations in the Philippines. We do not collect more information than is reasonably necessary, and we do not sell your personal data to third parties under any circumstances.
When you create your account, we collect your full name, date of birth, email address, and mobile number. This information is used to set up and manage your account, verify your identity, and communicate important account updates to you. Providing accurate registration data is a condition of using the platform, and any false information may result in account suspension in line with our Terms and Conditions.
We automatically record information about how you use the platform, including login times, pages visited, games played, wager amounts, and transaction records. This data helps us maintain platform security, detect unusual activity, resolve disputes, and improve the overall experience for Filipino players. Activity data is stored securely and is only accessible to authorised personnel for the purposes described in this policy.
When you access jilibb from your mobile browser or any other device, we collect basic technical information such as your device type, operating system, browser version, and IP address. This information is used to ensure the platform displays and functions correctly on your device, and to identify and prevent unauthorised access attempts. We do not use device data to build advertising profiles or share it with marketing networks.
To process deposits and withdrawals in Philippine pesos, we collect payment-related information including transaction references, payment method types, and amounts. Full payment card numbers are not stored on our servers — payment processing is handled by regulated third-party providers who operate under their own security and data protection standards. Transaction records are retained for the period required by applicable financial regulations in the Philippines.
A clear breakdown of the purposes for which we process your information and the safeguards we have in place.
Your personal data is used to create, maintain, and secure your account. This includes processing login requests, managing your balance, applying bonuses from the Promotion page, and updating your VIP tier status. Without this processing, the core functions of the platform cannot operate.
We analyse account activity and technical data to detect and prevent fraud, money laundering, underage access, and other prohibited conduct. Where suspicious activity is identified, we may temporarily restrict account access while an investigation is carried out. This processing is essential to maintaining a safe environment for all Filipino players on the platform.
We use your contact details to send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. We may also send promotional communications about offers available on the platform — you can opt out of marketing messages at any time through your account settings without affecting your ability to use the platform.
Aggregated and anonymised usage data helps us understand how players interact with the platform so we can improve navigation, game availability, and the overall mobile experience. This analysis does not identify individual players and is used solely to make the platform better for the Filipino gaming community.
We are required by applicable laws and regulations in the Philippines to retain certain records relating to player identity, transactions, and account activity for specified periods. This processing is not optional — it is a legal obligation, and the data retained for compliance purposes is handled with the same security standards as all other personal information we hold.
We use industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission, access controls limiting who can view personal information, and regular security reviews. While no system can guarantee absolute security, we take all reasonable steps to keep your data safe at all times.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data with carefully selected service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their services. All third-party providers we work with are required to handle your data securely and in accordance with applicable data protection standards. We may also disclose personal information to regulatory authorities or law enforcement agencies in the Philippines where we are legally required to do so. Any such disclosure will be limited to what is strictly necessary to comply with the relevant legal obligation.
You have meaningful control over your personal data. Here is a summary of the rights available to you and how to exercise them.
You have the right to request a copy of the personal data we hold about you at any time. To make an access request, contact our support team through your account dashboard and we will respond within a reasonable timeframe in accordance with applicable Philippine data protection requirements. We may ask you to verify your identity before releasing any information to ensure that your data is not disclosed to an unauthorised person. There is no charge for making a standard access request, though we reserve the right to apply a reasonable fee for requests that are manifestly excessive or repetitive. If you believe any of the information we hold about you is inaccurate, you also have the right to request that it be corrected.
If any personal information we hold about you is incorrect, incomplete, or out of date, you have the right to request that we update it. You can update basic account details such as your contact number or email address directly through your account settings. For changes to identity-related information such as your full name or date of birth, you will need to contact the support team and provide supporting documentation to verify the correction. We will process correction requests promptly and confirm once the update has been made. Keeping your account information accurate is important for the smooth processing of withdrawals and identity verification checks.
You can opt out of receiving promotional emails and notifications from jilibb at any time by updating your communication preferences in your account settings. Opting out of marketing communications will not affect your ability to receive essential account notifications such as deposit confirmations, withdrawal updates, or security alerts — these are necessary for the operation of your account and cannot be disabled. If you have difficulty updating your preferences through the account settings, you can contact the support team directly and we will process your opt-out request manually. Please allow a short processing period after submitting your opt-out request before the change takes full effect across all communication channels.
If you wish to close your account and request the deletion of your personal data, you can submit a request through the support channel in your account dashboard. Please note that we are legally required to retain certain records — including transaction history and identity verification documents — for the periods specified by applicable regulations in the Philippines, even after your account is closed. Data that is not subject to a legal retention obligation will be deleted or anonymised within a reasonable period following your request. We will confirm the outcome of your deletion request in writing once it has been processed. If you are considering closing your account due to concerns about your gaming activity, we encourage you to visit the Responsible Gaming page first to explore self-exclusion and limit-setting options.
If you have any questions about how jilibb handles your personal data, or if you would like to exercise any of your data rights, our support team is ready to help. You can also visit the FAQ page for quick answers to common privacy and account queries from Filipino players.